Cancellation and Refunds Policy

1. Order Cancellation

• Before Shipment: You may cancel your order at any time before it has been shipped. To cancel, contact our customer service team immediately. If the cancellation is confirmed, you will receive a full refund.
• After Shipment: Once the order has been shipped, cancellations are not possible. You must follow our returns policy if you wish to return the product.

2. Refunds

• Eligibility: Refunds are applicable only for products purchased directly from Pawana Sanjeevani and are subject to the conditions outlined in the returns policy.
• Refund Process: To request a refund, contact our customer service team within 14 days of receiving the product. Ensure the product is in its original condition and packaging. Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

3. Returns

• Return Policy: Products may be returned within 14 days of receipt if they are defective, damaged, or not as described. Products must be unused and in their original packaging. Contact customer service to initiate a return.
• Return Shipping Costs: Customers are responsible for the return shipping costs unless the product is defective or a mistake was made by us.

4. Non-Refundable Items

• Special Orders: Items that are custom-made or specially ordered may not be eligible for refunds.
• Opened Products: Products that have been opened or used cannot be returned or refunded.

5. Processing Fees

• Restocking Fees: A restocking fee may apply for certain returns, as specified at the time of purchase.

6. Changes to Policy

• Policy Updates: Pawana Sanjeevani reserves the right to modify this policy at any time. Changes will be updated on our website.

If you have any questions or need assistance with cancellations or refunds, please contact our customer service team for support.